Support

Test The Best With Unlimited Technical Support

ATG offers Nationwide coverage from 8 AM to 5 PM (Coast to Coast) from the largest number of dedicated Technical Support Specialists. With your convenience and productivity in mind, we offer our clients a variety of ways to access support. Our services can be delivered through email, phone assistance or screen sharing. ATG’s Autodesk Technical Support is included at no charge for all of our customers with an active Subscription contract. We also provide Full Service options for our customers. If you do not have an active Subscription with us, or your Subscription is with another reseller. ATG offers Technical Support services for an $85-per-case, pre-paid fee.

EMAIL: support@atgusa.com

CALL: 1.888.615.0677

 

                    

 

Submit a Support Case

Complete the form below to submit your case.

ATG Support

  • 2-hour initial response time
    *Time starts based on ATG operating hours*
  • Includes Global eTraining Membership

Productivity Pack Plus

  • 1/2-hour initial response time
    *Time starts based on ATG operating hours*
  • Includes Global eTraining and 4 hours of LIVE360
    *Must be scheduled with Sales Executive*

What We Do For You

LIC file Creation

Generate and/or provide Documentation and Troubleshooting

ATG Supported Software Configuration Issues

Pathing issues, missing resource files, recommendations

Error Message Resolution

Submit us a Screen Capture of the error message and we will troubleshoot

Service Pack Updates & Issues

We will provide Links and Troubleshooting

Product Behavior Issues

When product is being used as intended (not a customized) or add-on that is NOT supported by ATG.

Software System Variables Issues

Documentation and Troubleshooting

Case Escalation Assistance

Case creation and monitoring for customer

Autodesk Account & BIM 360 Assistance

Documentation, Mentoring and Troubleshooting

ADVANCED TECHNICAL SUPPORT ASSISTANCE

Network Deployment Issues

Documentation and Troubleshooting

Product Installation Issues

Documentation and Troubleshooting

License Manager Issues

Documentation and Troubleshooting

File Corruption Diagnosis

We can test to see if your file is corrupted, We will need the file to test outside their environment and/or granted access to test inside their environment, and permission to escalate if needed.

File Import/Export Types Issues

Documentation and Troubleshooting (Stipulations may apply)

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ATG USA

 

Connect with ATG USA to discover why we’re the premier solutions provider for all your AEC technology needs.