Test the Best with Unlimited Technical Support

ATG Technical Support is included at no charge for all our customers with an active Autodesk Subscription contract. Think you should be able to talk to a human when you need help? Think you deserve help in minutes not hours or days? So do we.

Our customers deserve the ATG Technical Support Guarantee from a dedicated team of AEC technical support specialists:

  • Available 8 a.m. to 5 p.m. coast-to-coast
  • Based in the USA
  • With an average 10-minute response time and 2-hour guarantee
  • And a 99.8% Customer Satisfaction Rating
  • Plus, our Autodesk customers enjoy a FREE Global eTraining Membership

Not an ATG Customer? Open a complimentary tech support ticket now and learn what it’s like to have a complete AEC technology company in your corner.

Give us a call: 1-888-615-0677

Send us an email: support@atgusa.com

 

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What We Do For You

LIC file Creation

Generate and/or provide Documentation and Troubleshooting

ATG Supported Software Configuration Issues

Pathing issues, missing resource files, recommendations

Error Message Resolution

Submit us a Screen Capture of the error message and we will troubleshoot

Service Pack Updates & Issues

We will provide Links and Troubleshooting

Product Behavior Issues

When product is being used as intended (not a customized) or add-on that is NOT supported by ATG.

Software System Variables Issues

Documentation and Troubleshooting

Case Escalation Assistance

Case creation and monitoring for customer

ADVANCED TECHNICAL SUPPORT ASSISTANCE

Network Deployment Issues

Documentation and Troubleshooting

Product Installation Issues

Documentation and Troubleshooting

License Manager Issues

Documentation and Troubleshooting

File Corruption Diagnosis

We can test to see if your file is corrupted, We will need the file to test outside their environment and/or granted access to test inside their environment, and permission to escalate if needed.

File Import/Export Types Issues

Documentation and Troubleshooting (Stipulations may apply)

Autodesk Account & BIM 360 Assistance

Documentation, Mentoring and Troubleshooting