Technical Support
Test the Best with Unlimited Technical Support
ATG Technical Support is included at no charge for all our customers with an active Autodesk Subscription contract. Think you should be able to talk to a human when you need help? Think you deserve help in minutes not hours or days? So do we.
Our customers deserve the ATG Technical Support Guarantee from a dedicated team of AEC technical support specialists:
- Available 8 a.m. to 5 p.m. coast-to-coast
- Based in the USA
- With an average 15-minute response time and 2-hour guarantee
- And a 99.4% Customer Satisfaction Rating
- Plus, our customers enjoy a FREE Global eTraining Membership
Not an ATG Customer? Open a complimentary tech support ticket now (located in the right hand column of this page) and learn what it’s like to have a complete AEC technology company in your corner.
Give us a call: 1-888-615-0677
Send us an email: support@atgusa.com
Submit a Support Case
Complete the form below to submit your case.
What We Do For You
LIC file Creation
Generate and/or provide Documentation and Troubleshooting
ATG Supported Software Configuration Issues
Pathing issues, missing resource files, recommendations
Error Message Resolution
Submit us a Screen Capture of the error message and we will troubleshoot
Service Pack Updates & Issues
We will provide Links and Troubleshooting
Product Behavior Issues
When product is being used as intended (not a customized) or add-on that is NOT supported by ATG.
Software System Variables Issues
Documentation and Troubleshooting
Case Escalation Assistance
Case creation and monitoring for customer
ADVANCED TECHNICAL SUPPORT ASSISTANCE
Network Deployment Issues
Documentation and Troubleshooting
Product Installation Issues
Documentation and Troubleshooting
License Manager Issues
Documentation and Troubleshooting
File Corruption Diagnosis
File Import/Export Types Issues
Documentation and Troubleshooting (Stipulations may apply)
Autodesk Account & BIM 360 Assistance
Documentation, Mentoring and Troubleshooting
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