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Test the Best with Unlimited Technical Support

ATG Technical Support is included at no charge for all our customers with an active Autodesk Subscription contract. Think you should be able to talk to a human when you need help? Think you deserve help in minutes not hours or days? So do we.

Our customers deserve the ATG Technical Support Guarantee from a dedicated team of AEC technical support specialists:

  • Available 8 a.m. to 5 p.m. coast-to-coast
  • Based in the USA
  • With an average 15-minute response time and 2-hour guarantee
  • And a 99.4% Customer Satisfaction Rating
  • Plus, our customers enjoy a FREE Global eTraining Membership

Not an ATG Customer? Open a complimentary tech support ticket now (located in the right hand column of this page) and learn what it’s like to have a complete AEC technology company in your corner.

Give us a call: 1-888-615-0677

Send us an email: support@atgusa.com

 

Submit a Support Case

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What We Do For You

LIC file Creation

Generate and/or provide Documentation and Troubleshooting

ATG Supported Software Configuration Issues

Pathing issues, missing resource files, recommendations

Error Message Resolution

Submit us a Screen Capture of the error message and we will troubleshoot

Service Pack Updates & Issues

We will provide Links and Troubleshooting

Product Behavior Issues

When product is being used as intended (not a customized) or add-on that is NOT supported by ATG.

Software System Variables Issues

Documentation and Troubleshooting

Case Escalation Assistance

Case creation and monitoring for customer

ADVANCED TECHNICAL SUPPORT ASSISTANCE

Network Deployment Issues

Documentation and Troubleshooting

Product Installation Issues

Documentation and Troubleshooting

License Manager Issues

Documentation and Troubleshooting

File Corruption Diagnosis

We can test to see if your file is corrupted, We will need the file to test outside their environment and/or granted access to test inside their environment, and permission to escalate if needed.

File Import/Export Types Issues

Documentation and Troubleshooting (Stipulations may apply)

Autodesk Account & BIM 360 Assistance

Documentation, Mentoring and Troubleshooting

Insights

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Our Latest
Success Stories

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Implementing a New Platform for Construction

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Success Story - TKDA - CAD Support and Management, Delivered

CAD Support and Management, Delivered – TKDA

Customer ChallengeTKDA is full-service engineering, architecture and planning firm with over 300 employees across the country. The main challenge TKDA faced involved multiple divisions within the company. These divisions had...
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Powering Business Success with ATG — Moyer Design

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Customer ChallengeJ.L. Thompson Design is a residential design firm that creates custom house plans and 3D designs using Revit and Enscape. As a small firm, sending employees for training was not an option to maintain production...
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Crossroad Engineers Success Story + BIMBOX

BIMBOX: Hardware Solution with Unique Capabilities — CrossRoad Engineers

CrossRoad Engineers was established in 1995 with a goal to create a family-oriented business rather than a large corporate firm. Exclusively in Indiana, they specialize in transportation, site...
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Success Story: BIMBOX, Clancy & Theys Construction

BIMBOX: Clearing the Path for Better Workflows — Clancy & Theys

Customer ChallengeClancy & Theys Construction is a nationally-recognized regional contractor with a broad spectrum of project types across all offices. After learning about BIMBOX at Autodesk University, Clancy & Theys...
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Architectural Production Services: Building Team Confidence with Revit Template Creation – Rottet Studio

Customer ChallengeRottet Studio is a leading international architecture and interior design firm that offers many services, including renovation, building and interior design, landscaping and more. Michael Au, Associate...
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Technical Support: Providing Solutions to Grow a Long-Standing Relationship – Butler Design Group

Customer ChallengeButler Design Group is an architectural firm in Phoenix, AZ dedicated to creating design solutions for their client’s functional, aesthetic and budgetary needs. Through partnership with ATG, BDG realized the...
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