Technical Support that is

ATG Technical Support is included at no charge for all customers with an active Autodesk Subscription contract. Think you should be able to talk to a friendly human in minutes, not hours or days? So do we.

Entire team is Autodesk-certified

Based in the US and available 8am to 5pm coast-to-coast

Average 10-minute response time and a 2-hour guarantee

99.4% customer satisfaction rating

Not an ATG Customer? Open a complimentary tech support ticket now and learn what it’s like to have a complete AEC technology partner in your corner.

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    Basic Technical Support

    LIC File Creation

    Generate and/or provide Documentation and Troubleshooting

    Software Configuration Issues

    Pathing issues, missing resource files, recommendations for ATG-support software

    Error Message Resolution

    Attach a screen capture of the error message in the form above and we will troubleshoot

    Service Pack Updates & Issues

    We provide Links and Troubleshooting

    Product Behavior Issues

    When the product is being used as intended (not customized) or add-on supported by ATG.

    Software System Variables Issues

    Documentation and Troubleshooting

    Case Escalation Assistance

    Case creation and monitoring for customer

    Advanced Technical Support

    Network Deployment Issues

    Documentation and Troubleshooting

    Product Installation Issues

    Documentation and Troubleshooting

    License Manager Issues

    Documentation and Troubleshooting

    File Corruption Diagnosis

    Test your file for corruption. Need file  to test outside environment and/or granted access to test inside environment, and permission to escalate if needed.

    File Import/Export Types Issues

    Documentation and Troubleshooting (Stipulations may apply)

    Autodesk Account & BIM 360 Assistance

    Documentation, Mentoring and Troubleshooting