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Technical Support

Test The Best With Unlimited Technical Support

ATG offers Nationwide coverage from 8 AM to 5 PM (Coast to Coast) from the largest number of dedicated Technical Support Specialists. With your convenience and productivity in mind, we offer our clients a variety of ways to access support. Our services can be delivered through email, phone assistance or screen sharing.

ATG’s Autodesk Technical Support is included at no charge for all of our customers with an active Subscription contract. We also provide Full Service options for our customers.

If you do not have an active Subscription with us, or your Subscription is with another reseller, ATG offers Technical Support services for an $85-per-case, pre-paid fee.

EMAIL: support@atgusa.com or CALL: 1.888.615.0677

ATG SUPPORT

  • 2-hour initial response time
    *Time starts based on ATG operating hours*
  • Includes Global eTraining Membership

 

                    

 

Submit a Support Case

Complete the form below to submit your case.

    What We Do For You

    LIC file Creation

    Generate and/or provide Documentation and Troubleshooting

    ATG Supported Software Configuration Issues

    Pathing issues, missing resource files, recommendations

    Error Message Resolution

    Submit us a Screen Capture of the error message and we will troubleshoot

    Service Pack Updates & Issues

    We will provide Links and Troubleshooting

    Product Behavior Issues

    When product is being used as intended (not a customized) or add-on that is NOT supported by ATG.

    Software System Variables Issues

    Documentation and Troubleshooting

    Case Escalation Assistance

    Case creation and monitoring for customer

    Autodesk Account & BIM 360 Assistance

    Documentation, Mentoring and Troubleshooting

    ADVANCED TECHNICAL SUPPORT ASSISTANCE

    Network Deployment Issues

    Documentation and Troubleshooting

    Product Installation Issues

    Documentation and Troubleshooting

    License Manager Issues

    Documentation and Troubleshooting

    File Corruption Diagnosis

    We can test to see if your file is corrupted, We will need the file to test outside their environment and/or granted access to test inside their environment, and permission to escalate if needed.

    File Import/Export Types Issues

    Documentation and Troubleshooting (Stipulations may apply)

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