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Technical Support

Test the Best with Unlimited Technical Support

ATG Technical Support is included at no charge for all our customers with an active Autodesk Subscription contract. Think you should be able to talk to a human when you need help? Think you deserve help in minutes not hours or days? So do we.

Our customers deserve the ATG Technical Support Guarantee from a dedicated team of AEC technical support specialists:

  • Available 8 a.m. to 5 p.m. coast-to-coast
  • Based in the USA
  • With an average 15-minute response time and 2-hour guarantee
  • And a 99.4% Customer Satisfaction Rating
  • Plus, our customers enjoy a FREE Global eTraining Membership

Not an ATG Customer? Open a complimentary tech support ticket now (located in the right hand column of this page) and learn what it’s like to have a complete AEC technology company in your corner.

Give us a call: 1-888-615-0677

Send us an email: support@atgusa.com

 

Submit a Support Case

Complete the form below to submit your case.

    What We Do For You

    LIC file Creation

    Generate and/or provide Documentation and Troubleshooting

    ATG Supported Software Configuration Issues

    Pathing issues, missing resource files, recommendations

    Error Message Resolution

    Submit us a Screen Capture of the error message and we will troubleshoot

    Service Pack Updates & Issues

    We will provide Links and Troubleshooting

    Product Behavior Issues

    When product is being used as intended (not a customized) or add-on that is NOT supported by ATG.

    Software System Variables Issues

    Documentation and Troubleshooting

    Case Escalation Assistance

    Case creation and monitoring for customer

    ADVANCED TECHNICAL SUPPORT ASSISTANCE

    Network Deployment Issues

    Documentation and Troubleshooting

    Product Installation Issues

    Documentation and Troubleshooting

    License Manager Issues

    Documentation and Troubleshooting

    File Corruption Diagnosis

    We can test to see if your file is corrupted, We will need the file to test outside their environment and/or granted access to test inside their environment, and permission to escalate if needed.

    File Import/Export Types Issues

    Documentation and Troubleshooting (Stipulations may apply)

    Autodesk Account & BIM 360 Assistance

    Documentation, Mentoring and Troubleshooting

    Insights

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    Customer ChallengeMoyer Design + Build is a small firm that designs and builds custom residential homes from start to finish. Due to team capacity and workload, it was difficult to keep up with technical work. Moyer Design...
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    Global eTraining: Employee Training on an As-Needed Basis — JL Thompson Design

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    BIMBOX: Clearing the Path for Better Workflows — Clancy & Theys

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