Technical Support

Test the Best with Unlimited Technical Support

ATG Technical Support is included at no charge for all our customers with an active Autodesk Subscription contract. Think you should be able to talk to a human when you need help? Think you deserve help in minutes not hours or days? So do we.

Our customers deserve the ATG Technical Support Guarantee from a dedicated team of AEC technical support specialists:

  • Available 8 a.m. to 5 p.m. coast-to-coast
  • Based in the USA
  • With an average 15-minute response time and 2-hour guarantee
  • And a 99.4% Customer Satisfaction Rating
  • Plus, our customers enjoy a FREE Global eTraining Membership

Not an ATG Customer? Open a complimentary tech support ticket now (located in the right hand column of this page) and learn what it’s like to have a complete AEC technology company in your corner.

Give us a call: 1-888-615-0677

Send us an email: support@atgusa.com


Submit a Support Case

Complete the form below to submit your case.

    What We Do For You

    LIC file Creation

    Generate and/or provide Documentation and Troubleshooting

    ATG Supported Software Configuration Issues

    Pathing issues, missing resource files, recommendations

    Error Message Resolution

    Submit us a Screen Capture of the error message and we will troubleshoot

    Service Pack Updates & Issues

    We will provide Links and Troubleshooting

    Product Behavior Issues

    When product is being used as intended (not a customized) or add-on that is NOT supported by ATG.

    Software System Variables Issues

    Documentation and Troubleshooting

    Case Escalation Assistance

    Case creation and monitoring for customer


    Network Deployment Issues

    Documentation and Troubleshooting

    Product Installation Issues

    Documentation and Troubleshooting

    License Manager Issues

    Documentation and Troubleshooting

    File Corruption Diagnosis

    We can test to see if your file is corrupted, We will need the file to test outside their environment and/or granted access to test inside their environment, and permission to escalate if needed.

    File Import/Export Types Issues

    Documentation and Troubleshooting (Stipulations may apply)

    Autodesk Account & BIM 360 Assistance

    Documentation, Mentoring and Troubleshooting


    Events | See All

    Workflows & Solutions | See All

    News  | See All

    Our Latest
    Success Stories

    See All


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    Developing a Successful AEC Partnership with ATG + Hensel Phelps

    Hensel Phelps is a Colorado-based construction firm that strives to deliver excellence to their clients through development, construction and facility services. Back in 2017, Hensel Phelps needed help with a civil project that...
    Success Story - TKDA - CAD Support and Management, Delivered

    CAD Support and Management, Delivered – TKDA

    Customer ChallengeTKDA is full-service engineering, architecture and planning firm with over 300 employees across the country. The main challenge TKDA faced involved multiple divisions within the company. These divisions had...
    Powering Business Success with ATG and Moyer Design and Build

    Powering Business Success with ATG — Moyer Design

    Customer ChallengeMoyer Design + Build is a small firm that designs and builds custom residential homes from start to finish. Due to team capacity and workload, it was difficult to keep up with technical work. Moyer Design...
    Global eTraining: Employee Training on an As-Needed Basis — JL Thompson Design

    Global eTraining: Employee Training on an As-Needed Basis — JL Thompson Design

    Customer ChallengeJ.L. Thompson Design is a residential design firm that creates custom house plans and 3D designs using Revit and Enscape. As a small firm, sending employees for training was not an option to maintain production...
    Crossroad Engineers Success Story + BIMBOX

    BIMBOX: Hardware Solution with Unique Capabilities — CrossRoad Engineers

    CrossRoad Engineers was established in 1995 with a goal to create a family-oriented business rather than a large corporate firm. Exclusively in Indiana, they specialize in transportation, site...
    Success Story: BIMBOX, Clancy & Theys Construction

    BIMBOX: Clearing the Path for Better Workflows — Clancy & Theys

    Customer ChallengeClancy & Theys Construction is a nationally-recognized regional contractor with a broad spectrum of project types across all offices. After learning about BIMBOX at Autodesk University, Clancy & Theys...
    Building Confidence Through Revit Template Creation blog image

    Architectural Production Services: Building Team Confidence with Revit Template Creation – Rottet Studio

    Customer ChallengeRottet Studio is a leading international architecture and interior design firm that offers many services, including renovation, building and interior design, landscaping and more. Michael Au, Associate...
    Providing Solutions To Grow A Long-Standing Partnership blog image

    Technical Support: Providing Solutions to Grow a Long-Standing Relationship – Butler Design Group

    Customer ChallengeButler Design Group is an architectural firm in Phoenix, AZ dedicated to creating design solutions for their client’s functional, aesthetic and budgetary needs. Through partnership with ATG, BDG realized the...
    Accelerate Workflow Success Story | ATG + Tyson

    Dynamo Training: Eliminating Repetitive Tasks to Accelerate Workflows – Tyson

    Customer ChallengeTyson Foods, Inc., based in Springdale, Arkansas, was founded in 1935 with a goal to deliver quality chicken and build strong relationships with independent farms across America. The drafting team at Tyson...
    Success Story: BIMBOX

    BIMBOX: Groundbreaking ROI – Faith Technologies

    Success Story Overview Formerly known as Collaboration for Revit or C4R, BIM360 Design allows multiple stakeholders to contribute to a central model, or aggregation of models, in the cloud. Many people experience poor...