Technical Support

ATG Technical Support

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Think you should be able to talk to a friendly human in minutes, not hours or days? So do we.

75 %

ATG Technical Support is included at no charge for all customers with an active ATG contract.

Case Escalation Assistance - Case creation and monitoring for customer.
Error Message Resolution - Attach a screen capture of the error message in the form above and we will troubleshoot.
LIC File Creation - Generate and/or provide Documentation and Troubleshooting.
Service Pack Updates & Issues - We provide Links and Troubleshooting.
Software Configuration Issues - Pathing issues, missing resource files, recommendations for ATG-support software.
Software System Variables Issues - Documentation and Troubleshooting.
Product Behavior Issues - When the product is being used as intended (not customized) or add-on supported by ATG.

Autodesk Account & BIM 360 Assistance - Documentation, Mentoring and Troubleshooting.
File Corruption Diagnosis - Test your file for corruption. Need file to test outside environment and/or granted access to test inside environment, and permission to escalate if needed.
File Import/Export Types Issues - Documentation and Troubleshooting (Stipulations may apply).
License Manager Issues - Documentation and Troubleshooting.
Network Deployment Issues - Documentation and Troubleshooting.
Product Installation Issues - Documentation and Troubleshooting.

Advanced options are available as a service, but stipulations may apply and will be communicated on a case-by-case basis.

Open a complimentary tech support ticket now and learn what it’s like to have a complete AEC technology partner in your corner.