Technical Support
Test The Best With Unlimited Technical Support
ATG offers Nationwide coverage from 8 AM to 5 PM (Coast to Coast) from the largest number of dedicated Technical Support Specialists. With your convenience and productivity in mind, we offer our clients a variety of ways to access support. Our services can be delivered through email, phone assistance or screen sharing.
ATG’s Autodesk Technical Support is included at no charge for all of our customers with an active Subscription contract. We also provide Full Service options for our customers.
If you do not have an active Subscription with us, or your Subscription is with another reseller, ATG offers Technical Support services for an $85-per-case, pre-paid fee.
EMAIL: support@atgusa.com or CALL: 1.888.615.0677
Submit a Support Case
Complete the form below to submit your case.
ATG Support
- 2-hour initial response time
*Time starts based on ATG operating hours* - Includes Global eTraining Membership
Productivity Pack Plus
- 1/2-hour initial response time
*Time starts based on ATG operating hours* - Includes Global eTraining and 4 hours of LIVE360
*Must be scheduled with Sales Executive*
What We Do For You
LIC file Creation
Generate and/or provide Documentation and Troubleshooting
ATG Supported Software Configuration Issues
Pathing issues, missing resource files, recommendations
Error Message Resolution
Submit us a Screen Capture of the error message and we will troubleshoot
Service Pack Updates & Issues
We will provide Links and Troubleshooting
Product Behavior Issues
When product is being used as intended (not a customized) or add-on that is NOT supported by ATG.
Software System Variables Issues
Documentation and Troubleshooting
Case Escalation Assistance
Case creation and monitoring for customer
Autodesk Account & BIM 360 Assistance
Documentation, Mentoring and Troubleshooting
ADVANCED TECHNICAL SUPPORT ASSISTANCE
Network Deployment Issues
Documentation and Troubleshooting
Product Installation Issues
Documentation and Troubleshooting
License Manager Issues
Documentation and Troubleshooting
File Corruption Diagnosis
File Import/Export Types Issues
Documentation and Troubleshooting (Stipulations may apply)
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