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Technical Support

Test the Best with Unlimited Technical Support

ATG Technical Support is included at no charge for all our customers with an active Autodesk Subscription contract. Think you should be able to talk to a human when you need help? Think you deserve help in minutes not hours or days? So do we.

Our customers deserve the ATG Technical Support Guarantee from a dedicated team of AEC technical support specialists:

  • Available 8 a.m. to 5 p.m. coast-to-coast
  • Based in the USA
  • With an average 15-minute response time and 2-hour guarantee
  • And a 99.4% Customer Satisfaction Rating
  • Plus, our customers enjoy a FREE Global eTraining Membership

Not an ATG Customer? Open a complimentary tech support ticket now (located in the right hand column of this page) and learn what it’s like to have a complete AEC technology company in your corner.

Give us a call: 1-888-615-0677

Send us an email: support@atgusa.com

 

                    

 

Submit a Support Case

Complete the form below to submit your case.

    What We Do For You

    LIC file Creation

    Generate and/or provide Documentation and Troubleshooting

    ATG Supported Software Configuration Issues

    Pathing issues, missing resource files, recommendations

    Error Message Resolution

    Submit us a Screen Capture of the error message and we will troubleshoot

    Service Pack Updates & Issues

    We will provide Links and Troubleshooting

    Product Behavior Issues

    When product is being used as intended (not a customized) or add-on that is NOT supported by ATG.

    Software System Variables Issues

    Documentation and Troubleshooting

    Case Escalation Assistance

    Case creation and monitoring for customer

    ADVANCED TECHNICAL SUPPORT ASSISTANCE

    Network Deployment Issues

    Documentation and Troubleshooting

    Product Installation Issues

    Documentation and Troubleshooting

    License Manager Issues

    Documentation and Troubleshooting

    File Corruption Diagnosis

    We can test to see if your file is corrupted, We will need the file to test outside their environment and/or granted access to test inside their environment, and permission to escalate if needed.

    File Import/Export Types Issues

    Documentation and Troubleshooting (Stipulations may apply)

    Autodesk Account & BIM 360 Assistance

    Documentation, Mentoring and Troubleshooting

    Insights

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    Dynamo Training: Eliminating Repetitive Tasks to Accelerate Workflows – Tyson

    Customer ChallengeTyson Foods, Inc., based in Springdale, Arkansas, was founded in 1935 with a goal to deliver quality chicken and build strong relationships with independent farms across America. The drafting team at Tyson...
    Success Story: BIMBOX

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    Success Story Overview Formerly known as Collaboration for Revit or C4R, BIM360 Design allows multiple stakeholders to contribute to a central model, or aggregation of models, in the cloud. Many people experience poor...

    Production Services: Increasing Productivity in a High-Pressure Environment – JB Henderson Construction

    Overview JB Henderson Construction, Inc., commemorated its 60th year in business in May 2019. Based in Albuquerque, the company has an extensive list of customers including national laboratories, universities, hospitals, and...

    Laser Scanning: Saving a Historic Landmark – Wallace Architects

    Overview Old Hattiesburg High School was constructed in 1911, and was substantially enlarged during a second phase of construction 10 years later. It served as the main high school for Hattiesburg, Miss., until 1959. Since then,...

    BIM Batch Suite: Overview of Tools Inside BIM Batch Suite – Array Architects, CTA Group

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    Production Services: Streamlining the Collaboration and Modeling Process – Arkansas Children’s Hospital, Bernhard TME

    Overview ATG had the opportunity to work with Bernhard TME, and assist their team with completing a new campus for Arkansas Children’s Northwest. One of the primary takeaways for ATG was ensuring the success of the combined...

    BIMBOX: Upgrading Multiple Offices to the Right Modeling Hardware – McKinstry

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