POV: You try reaching out to your AEC partner but get nothing in return, leaving you with unanswered questions and unresolved support issues. To make things even more dire, you have project deadlines that are counting on those answers. If this sounds familiar, you may need to find a more reliable partner.
But switching partners is a hassle – or is it?
The true hassle of switching partners depends on the partner you’re trying to do business with – are they helping you set your expectations, asking the right questions, and addressing your needs? Or does your exchange feel just like another transaction?
If it’s the latter, you need to go with a partner that will listen to your concerns and solve your issues, not ignore them.
This blog will address common assumptions when switching partners and how ATG breaks down these barriers to help customers meet their goals, minus the hassle.
Switching partners is time-consuming.
I don’t have the time to work out all the details.
Switching partners is no small feat, but ATG is here to help ensure everything is taken care of and runs smoothly. We have a dedicated team that handles all the details for you – just voice your needs and concerns with us and we’ll provide you with a customized solution.
Switching partners is overwhelming.
I have so many software and hardware assets and subscriptions to switch over. Where would I even start?!?
With so many things to consider – software and hardware renewals, training needs, support issues, etc. – managing all those things can be overwhelming. However, no matter how many subscriptions and renewals you have to take care of, ATG can help simplify the transition. We’re just one call away to help align your renewals, onboard new software and more.
Switching partners is scary.
I don’t want to be left in the dark during the process.
Getting ghosted by your AEC partner? If you can’t reach your partner to resolve your support issues, manage your software or just in general, that can be a scary situation for your team when you depend on those answers.
At ATG, we ensure our team is available to address any of your needs and concerns – whether it’s keeping you current on your software renewals, purchasing new software, helping you with your projects, or something else, we’ve got a team that can help.
Switching partners isn’t budget-friendly.
It’s more cost-effective to keep our current partner.
Not only does it take more time to maintain and renew contracts in multiple places, you’re probably spending more money, too. With ATG, you can get everything from one place with complimentary technical support (with a 99.8% satisfaction rating, 10-minute response time and 8 a.m. to 5 p.m. coast-to-coast coverage), an industry-leading community of experts and financing options that work for you.
Switching partners isn’t a hassle with ATG by your side. Get started today:
Contact ATG to discuss your goals
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