The Challenge
Lisa at PCI Ecological needed to update employee email addresses across both Bluebeam and Autodesk platforms.
Standard documentation suggested that for Bluebeam, all users would have to be manually re-added after the change, which would lead to significant production loss and a time-consuming administrative burden.
- Project Goals
The objective was to transition the company’s software accounts to new email addresses without losing productivity or spending excessive time on manual data entry.
Solutions
Ken Pearson from the ATG Support team provided documented guidance and walked Lisa through the process.
During the engagement, Ken discovered that the Bluebeam accounts were actually updating automatically once the user made the change, contradicting the manufacturer’s original instructions.
Business Outcomes
By verifying these automatic updates and identifying shortcuts, ATG helped PCI Ecological get back up and running much faster than expected. This discovery saved the customer a significant amount of time and prevented the anticipated loss of production.
ATG has fantastic customer service. Every time I need something, they respond very quickly, take me seriously and explain things in an easy-to-understand way. I’m so grateful for their support!
Ready to see how ATG’s dedicated support team can help improve your workflow?
Reach out to our team to get started!
Reach out to PCI Ecological