Technical Support: Providing Solutions to Grow a Long-Standing Relationship – Butler Design Group
The Challenge
Butler Design Group is an architectural firm in Phoenix, AZ dedicated to creating design solutions for their client’s functional, aesthetic and budgetary needs. Through partnership with ATG, BDG realized the value of working with a reseller and utilized ATG for support, training and software licensing.
ATG developed custom training, resolved licensing issues and provide support to ultimately grow the long-standing partnership.
- Project Goals
The main goals of this project were to:
- Develop a flexible and cost-effective custom training program
- Resolve licensing concerns to ensure compliance with Autodesk
- Receive support on software crashing issues
Solutions
“We put together custom training with ATG and got our whole team involved. ATG presented a compelling proposal that offered the most flexibility to cater to our specific needs,” said Ken Miller, Architect.
ATG took a licensing concern very seriously and setup a phone call to resolve the matter with Autodesk in less than 24 hours. Software crashes were another issue BDG faced. With ATG’s support, these issues were resolved quickly and effectively.
Business Outcomes
“The support team at ATG quickly gathers the resources and the right people to work through technological roadblocks. Angela’s [on the ATG support team] demeanor and analytical approach are the best I’ve encountered in a technical service capacity,” said Miller.
“In recent years, ATG has gone from software licensing middle-man to valued technological partner.”
Conclusion
“From a business perspective, BDG’s most critical need is responsiveness. If I call and leave a message, I get a call back almost immediately with a plan of action for how ATG is going to tackle what needs to be done. This experience has proven that using ATG as a reseller is very valuable to our group.” said Miller.
Butler Design Group
In recent years, ATG has gone from software licensing middle-man to valued technological partner. This experience has proven that using ATG as a reseller is very valuable to our group.
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