ATG Technical Support
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Your Partner in Delivering the Best Technical Support
Think you should be able to talk to a friendly human in minutes, not hours or days? So do we.
Entire team is Autodesk-certified
Based in the US and available
8am - 5pm
coast-to-coast
Average response time
10-minute
Customer satisfaction rating
75
%
ATG Technical Support is included at no charge for all customers with an active ATG contract.
"Time for hardware upgrades, and there are always many steps to accomplish the tasks. One of the tasks is to re-install programs, equipment, network setups, etc. We called for support for installing one of most used software programs, AutoCAD. One call, and in a few minutes, we received emails stating that help was on its way. Follow up emails came later on to make sure all was going well. So much appreciated! Great customer care! Pritchard Mhere even called me directly. Thanks, Pritchard, for your outstanding work!"
John SchipperCMI Architectural Products
"Ken was fantastic and was able to provide many angles to address the issue that was going on until the issue was finally resolved. I hope to work with him again!"
Addison EllisslashBlue
"I still tell other IT people about the gold standard support provided by ATG. I needed support for an application from another company. THEIR tech support sends me links to KB articles. ATG, writes or calls to make sure that I get the kind of support I need; timely and targeted. Jay is always helpful, and I appreciate ATG having my back."
Marcus JohnsonLee, Truong & Yu
"I was very pleased and satisfied with the direction Vincent and Kyle directed me. In the final analysis, the solution seems very simple and common sense. All I needed was for someone to show me the way, and Vincent and Kyle did just that. Thank you, Vincent, and Kyle."
Richard SchwietersSchwieters Home Design
"Got to a human quickly. Duane discusses options and nuances that just don't exist with AI chat boxes. Provided solid solutions versus "shot in the dark" recommendations."
M. J.Ecotone Land Design Technical Support at ATG
- Case Escalation Assistance - Case creation and monitoring for customer.
- Error Message Resolution - Attach a screen capture of the error message in the form above and we will troubleshoot.
- LIC File Creation - Generate and/or provide Documentation and Troubleshooting.
- Service Pack Updates & Issues - We provide Links and Troubleshooting.
- Software Configuration Issues - Pathing issues, missing resource files, recommendations for ATG-support software.
- Software System Variables Issues - Documentation and Troubleshooting.
- Product Behavior Issues - When the product is being used as intended (not customized) or add-on supported by ATG.
- Autodesk Account & BIM 360 Assistance - Documentation, Mentoring and Troubleshooting.
- File Corruption Diagnosis - Test your file for corruption. Need file to test outside environment and/or granted access to test inside environment, and permission to escalate if needed.
- File Import/Export Types Issues - Documentation and Troubleshooting (Stipulations may apply).
- License Manager Issues - Documentation and Troubleshooting.
- Network Deployment Issues - Documentation and Troubleshooting.
- Product Installation Issues - Documentation and Troubleshooting.
Advanced options are available as a service, but stipulations may apply and will be communicated on a case-by-case basis.
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