How to Update Enscape Cloud Credits Access

In this blog, we’ll show you how to use org admin tools and licenses for managing user access to credits, which are used for rendering views in Enscape. These credits are a separate service that requires an additional purchase due to the amount of resources and server space required to render models in the cloud.

Update Cloud Credits Individually (Administrator)

When the Admin/Owner needs to enable user access to the cloud credit pool, hover over the Credits access field for the user:

Click on the field and select a predefined, unlimited, or custom quota of maximum limit that this user can consume, and select “Update”:

If a custom amount of two cloud credits quota is set, for example, the Credits access field for this user will be updated, and you will see that they have two cloud credits available out of the two-credit limit set.

When the user starts using their quota credits, the owner will see the available quota credits left for this user and their usage.

When access to the cloud credits pool or quota is set for a user, they will be notified via

By navigating to my.chaosgroup.com, Members will see their quota set, as well as their available cloud

By navigating to chaosgroup.com, Guests will see their quota set under the Cloud credits tab.

Both Members and Guests can request more Chaos cloud credits. The administrator will be notified by email.

Update Cloud Credits from the Main Admin Page (Administrator)

Select the users you want to update the cloud credits access for by using the checkboxes next to their names.

Select the “Update cloud credit access” button from the menu at the bottom of the page.

You will be presented with a list of the selected users, which can be edited by using the checkboxes next to the usernames. Select “Continue with X users

You will be presented with a screen to select the access of the users – disabled, unlimited, predefined or custom cloud credit Click on “Continue

You will be presented with a summary of the updates to be applied, select “Apply updates” button.

The cloud credits access of the selected users has been updated.

The users will be notified by email that their cloud credits access is updated.

Rendering in Chaos Cloud

Users can navigate to Chaos Cloud and download the client app if not already installed:

After opening the Chaos Cloud app, the User should verify that they are logged in with the correct email address as a Member or Guest of the organization. If not, the User should log out and log in again.

After logging in with the correct credentials, the User can select a scene to be rendered.

Cloud Credit Balance: Admin View

The Administrator can see the current balance of the organizational cloud credit pool by navigating to

Products > “Cloud Credits” tab well as under the “Organization” tab in my.chaosgroup.com

Have questions? Don't hesitate to reach out!