TECHNICAL SUPPORT

We’re here to help any time trouble arises.

HOW WE HELP

With your convenience and productivity in mind, we offer our clients a variety of ways to access support. Our services can be delivered through email, phone assistance or screen sharing.

Ways to Submit a Support Case

EMAIL: support@atgusa.com | CALL: 1.888.615.0677

WHAT WE DO

  • Network Deployments

  • Create License Files

  • Configuration Issues

  • Error Message Resolution

  • Product Installation

  • Service Pack Updates

  • Product Behavior Issues

  • File Corruption Diagnosis

  • Autodesk Product Interoperability

  • Security and Administrative Settings

  • File Import/Export Types and Variables

  • License Manager

Our team of certified Autodesk Product Support Specialists is available to provide clients with a full range of support services.

ATG’s Autodesk Technical Support is included at no charge for all of our customers with an active Subscription contract. If you do not have an active Subscription with us, or your Subscription is with another reseller, ATG offers technical support services for an $85-per-case, pre-paid fee.

LIVE360

Improve Your Team’s Efficiency

ATG USA’s cloud-based LIVE360 (Learning in a Virtual Environment) services work within your business goals while improving your team’s software proficiency. LIVE360 keeps you billable while allowing you to better integrate your software.

Not an ATG customer? Switching to us is easy!

Let us partner with you on all your Autodesk needs. Just complete and submit this short form.