TECHNICAL SUPPORT

We’re here to help any time trouble arises.

WHAT WE DO

> Network Deployments
> Create License Files
> Error Message Resolution
> Configuration Issues
> Product Installation
> Service Pack Updates
> Product Behavior Issues
> File Corruption Diagnosis
> Autodesk Product Interoperability
> Security and Administrative Settings
> File Import/Export Types and Variables
> License Manager
Our team of certified Autodesk Product Support Specialists is available to provide clients with a full range of support services.

ATG’s Autodesk Technical Support is included at no charge for all of our customers with an active Subscription contract. If you do not have an active Subscription with us, or your Subscription is with another reseller, ATG offers technical support services for an $85-per-case, pre-paid fee.

HOW WE HELP

With your convenience and productivity in mind, we offer our clients a variety of ways to access support. Our services can be delivered through email, phone assistance, screen sharing or the ATG Technical Knowledge Center.

WAYS TO SUBMIT A SUPPORT CASE
EMAIL: support@atgusa.com | CALL: 1.888.615.0677 | ONLINE: Click here

KNOWLEDGE CENTER

THE COMPLETE ONLINE AUTODESK GUIDE

When you need troubleshooting guidance or step-by-step instructions on how to resolve an issue with your software, our Knowledge Center provides the information you need to remedy your problem and keep getting the most out of your Autodesk program.

Not an ATG customer? Switching to us is easy!
Let us partner with you on all your Autodesk needs by completing the short

SUBSCRIPTION TRANSFER FORM