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Customer Success

Overview

Founded in 1984, JK Architecture Engineering (JKAE) is a leading-edge architectural design firm offering expertise and sophistication within an intimate design studio atmosphere. With experience and knowledge of more than 35 years in the public and private sectors, JKAE engages clients and projects to deliver beyond expectations.
With offices throughout Northern California and Northern Nevada, they seek to understand what good design can do and how it can enrich the human experience. This is why customer service is key to this visionary firm in every aspect of their business.

In Their Own Words

When Charlie Swanton, ATG Account Executive, reached out to JKAE they were currently working with a different Autodesk reseller. He immediately connected with Anda Grenfell, Director of Business Services. “We were experiencing some unreliability with our reseller at the time. Their customer support and response times
were very slow,” said Anda. “ATG has been very proactive with our account management. We have over 30 licenses and, when we first started working with ATG, our license renewals were all due at different times. This made tracking them a daunting endeavor. I tasked Charlie with prorating and changing our renewals so they
could occur at the same time each year, allowing us to track our expenditures for that time of year and allocate the appropriate IT needs for any upgrades. Charlie and the ATG Customer Success team were able to identify a solution that met our needs. I was more than pleased with the service and support I received.”

Why ATG?

“Customer service is everything to me,” said Anda. “I would absolutely refer ATG to another AEC firm. It speaks volumes when someone is willing to take time out of their day to reach out and assess what our needs are at the moment. Far too often, someone will sell you something and you’ll never hear from them again. This has never been the case with ATG.”

“I would absolutely refer ATG to another AEC firm. It speaks volumes when someone is willing to take time out of their day to reach out and assess what our needs are at the moment.”

Anda Grenfell

Director of Business Services, JK Architecture + Engineering

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