ATG’s best-in-class technical specialists have been customizing training curriculum to demonstrate product commands and workflows for years. Now, due to increasing demand, we are pleased to offer a growing suite of contract services designed to deliver our technical specialists’ industry expertise to meet our business partners’ immediate project challenges.
Many times, at the end of training, customers have asked us if we can help them do the work. ATG Team Augmentation Services is the “yes” answer to that question. Sometimes called moonlighting, Team Augmentation contract services allow your team to meet the fluctuating demands of manpower that may be overwhelming one minute and scarce the next, said James Hughes, ATG’s Director of Technical Services.
“Our Technical Specialists act as force multipliers to your existing team by handling work that may not be the most effective use of your team’s time,” Hughes said. “The depth of our technical services team allows us to scale our available manpower to meet your deadlines and collaboration needs.”
Team Augmentation Services are scoped and contracted to complete a particular project at an hourly rate. Customers who need help meeting a fast-approaching deadline can define the scope and work with ATG to set achievable deadlines for the project.
Some customers are simply overwhelmed with a volume of work. They choose ATG’s Team Augmentation Services as a way to get immediate bandwidth so they can focus on hiring to backfill a position or expand their personnel. Team Augmentation Services is a smart way to grow your business while determining if there is a path of continued growth with no additional Human Resources obligations or headhunting fees.
“Team Augmentation is helping fill a void in the industry. Firms want to hire a highly-skilled Autodesk certified professional (within the design software) to fulfill a project,” Hughes said. “Customers may ask that professional to take a look at their current process and workflow procedures to make recommendations of more efficient procedures, workflows and industry best practices.”
All members of ATG’s technical staff are Autodesk certified software professionals.
ATG not only provides the manpower capable of delivering high-quality work under tight deadlines; utilizing our team provides an additional layer of quality control from a project manager with experience in that industry. The project manager will serve as a point of contact, and a second set of eyes to examine the work, ensuring that the work meets or exceeds the customer’s expectations in a deliverable. An added benefit to the engagement is that ATG’s certified professional technical specialists are also instructors in the software and can then train staff (as an option), with the skills, workflow and best practices used.
So what is the process to engage ATG’s team augmentation services?
“An initial phone conversation will help determine the scope and type of work to be performed, and we learn about the process of the engagement,” Hughes said. “From there, ATG will request an example project to help estimate hours involved and act as a rack set which our quality of work will be held to.”
Hughes said that after determining scope, including type and rate of manpower, a quote for services will be sent to the customer for review and acceptance. Upon acceptance, a second call with key stakeholders and technical specialists will help to fully scope the project, determine the means of project collaboration and delivery, determine the estimated project start and end dates, points of contact, and discuss the example project that was delivered.
A services contract will be sent over to the customer for review and signing. Upon signing of the contract and initial payment, ATG is prepared to begin executing and delivering work as stated in the contract.
Additional information about Team Augmentation Services can be found here or by contacting your Account Executive.
Applied Technology Group (ATG USA) is a Platinum Autodesk Business Partner based in North Little Rock, Ark. Founded in 1992 as a local computer services company, ATG has grown to become a leading value added Autodesk Reseller serving clients in 15 states across the Midwest and South.